Shipping & Returns

GENERAL SHIPPING
We provide the following delivery options (we do not ship to a PO Box):

2 - 3 Business Days: Shipped via USPS Priority Ground.

If shipping to military locations (APO or FPO addresses), then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery.

Please note, USPS cannot provide specific tracking information (such as with UPS or FedEx). Should any issues arise with your shipment, you will need to contact the U.S. Postal Service. Although we will do our best to provide shipping information, we cannot take responsibility, issue credits, or provide refunds for damaged or lost products during transport when shipping via USPS Priority Mail.

Customer Pick-Up: If you live nearby or will be in the neighborhood, please feel free to visit us, pick up your order, munch on some free samples, and skip the shipping costs! Before stopping by, please wait until we contact you that your order is ready for pick up.

NOTE: You will need to present valid photo identification (matching the name listed under the "Billing" section of your order confirmation receipt) when you pick up your order. If you plan to have someone else pick up your order, that person will need a copy of your photo ID (a clear image of your ID sent via a smartphone is sufficient).


PLEASE KEEP IN MIND THE FOLLOWING:

*No matter which shipping method is selected, we require up to 2 business days to process your order. An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a "business day". On the rare occasion in-house processing will take longer than 2 business days, we will contact you.


*Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we carry so many products and keep a limited inventory (so as to keep our inventory as fresh as possible), we may at times not have certain items in stock.


ADDRESS CORRECTIONS and DELIVERY INTERCEPTS:

The UPS charge for an address correction is $12.50 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to CandyWarehouse.com, the UPS charge for a delivery intercept is $12.50 per package. We will automatically bill all associated UPS fees to your credit card.


SERVICE AREAS – DOMESTIC & INTERNATIONAL:

United States & Canada. Please note our website only accepts online orders placed within the U.S. or Canada (e.g., you are traveling in London and want to place an online order to be shipped to your home in New York, our system will not accept this order).


TIMELY DELIVERY:

We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via UPS Overnight or UPS 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.

We are not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.

WARM WEATHER/SUMMER SHIPPING (NO REFUNDS FOR MELTED PRODUCTS):


Remember:
Regardless of which shipping method you choose, We do not provide refunds for melted products, so please consider the type of candy you are purchasing during times of warm weather.
 

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